Terms & Conditions

These Terms and Conditions ("Terms") govern the use of the pontaj.eu platform (web, mobile - Android and iOS - and desktop applications), offered by GlobalEX Software SRL, CUI 25202471 ("Provider"). By creating an account, by using the platform or by expressly accepting these Terms, the Beneficiary declares that he has read, understood and fully accepts them.
Effective from: 01.08.2026. Version: 1.0.

1. Definitions

• Provider - GlobalEX Software SRL, which develops and provides the platform.
• Beneficiary - legal entity (employer/company) that contracts the service for its own activity.
• User - natural person (e.g. employee, administrator) to whom the Beneficiary grants access to the platform.
• Platform / Service - pontaj.eu web, mobile and desktop applications, together with related functionalities.
• Data - the information entered, generated or processed through the Platform.

2. The object

The Provider grants the Beneficiary a limited, non-exclusive and non-transferable right to use the Platform for the management of records of working time, attendance, leaves and personnel documents, under the terms of these Terms and, as the case may be, of the separately agreed commercial offer/contract.

3. The Roles of the Parties Regarding the Data

In relation to the personal data processed through the Platform, The Beneficiary has the capacity of operator, and The Provider acts as authorized, processing the data exclusively based on the documented instructions of the Beneficiary, according to art. 28 of Regulation (EU) 2016/679 (GDPR). The details of the processing are described in the Privacy Policy (https://pontaj.eu/confidentialitate) and, where applicable, in a separate processing agreement (DPA).

4. Account and access security

• The Beneficiary manages its Users' accounts and related access rights.
• Credentials are confidential; The Beneficiary and Users are responsible for the activity carried out through their accounts.
• Any suspected unauthorized use must be notified without delay to the Provider.

5. Obligations of the Beneficiary

• Use the Platform in compliance with the law, including labor and data protection legislation.
• As an operator, it ensures the information of the data subjects, obtaining the necessary agreements (where the basis is consent, e.g. biometrics) and the existence of a valid legal basis for each processing.
• Responsible for the correctness, timeliness and legality of the data entered and the configuration of optional functions (eg GPS verification, biometric time attendance method).
• It is responsible for keeping/archiving data and reports (eg PDF) according to its own legal obligations.
• Do not use the Platform for illegal, abusive or harmful purposes to the Provider or third parties.

6. Supplier Obligations

• Make the Platform available and use reasonable efforts for its proper operation and maintenance.
• Apply reasonable technical and organizational security measures (eg encryption in transit, isolation per company).
• Process the data only according to the Beneficiary's instructions and keep them confidential.
• It does not access the data for the purpose of tracking the persons concerned, but strictly to ensure the functionality and improve the Platform.

7. Acceptable Use

It is prohibited, by way of example: (a) unauthorized access to the systems or data of other Beneficiaries; (b) attempt to decompile, disassemble or extract the source code, beyond the limits permitted by law; (c) deliberate overloading of the infrastructure; (d) inputting malicious code; (e) reselling or making the Service available to third parties without the written consent of the Provider.

8. Rates and Payment

The use of the Service may be subject to the payment of a subscription/tariff, according to the agreed offer as agreed by the parties. Billing is done as agreed by the parties, and failure to pay on time may result in suspension of access, after prior notification. Rates may be updated with reasonable advance notice.

9. Intellectual Property

The Platform, source code, interfaces, trademarks and any related materials belong to the Provider and are protected by law. These Terms do not transfer any ownership rights; the data entered by the Beneficiary remain the Beneficiary's.

10. Availability and Maintenance

Provider makes reasonable efforts for the availability of the Service, but does not guarantee uninterrupted or error-free operation in the absence of a separately agreed service level agreement (SLA). There may be planned maintenance outages, announced where possible.

11. Warranties and Limitation of Liability

The Service is provided on an "as is" and "as available" basis. To the extent permitted by law, the Provider is not responsible for: (a) indirect, profit or data losses; (b) the consequences of data entered erroneously by the Beneficiary/Users; (c) failure by the Beneficiary to fulfill its legal obligations (including data protection or archiving). The total liability of the Supplier is limited to [ex. the amount of fees paid in the last 12 months], to the extent permitted by law.

12. Duration, Suspension and Termination

The terms apply for the duration of the use of the Service. The Provider may suspend access in case of violation of the Terms, non-payment or security risk. Either party may terminate the relationship according to the agreed commercial contract as agreed by the parties.

13. Effects of Termination

Upon termination, access to the Platform is deactivated. The obligation to keep/archive the data remains with the Beneficiary (operator). The Provider has no obligation to keep the data after the termination of the economic relationship and, subject to the Beneficiary's instructions and legal obligations, may delete them. Upon request and within the limits of technical possibilities, the Provider can provide an export of the data before deletion.

14. Modification of Terms

The Provider may update the Terms; the changes will be communicated via the Platform or email before they come into force. Continued use after effective date constitutes acceptance.

15. Force majeure

Neither party is liable for non-performance caused by events beyond its reasonable control (force majeure/force majeure).

16. Applicable Law and Jurisdiction

These Terms are governed by Romanian law. Disputes are resolved amicably, and otherwise by the competent courts at the Supplier's headquarters, unless the law provides otherwise.

17. Miscellaneous

The invalidity of a clause does not affect the rest of the Terms. The Supplier may assign rights and obligations within a reorganization, with notification to the Beneficiary. Notifications are sent via the Platform or email.

18. Contact

For any aspect related to the Terms: https://pontaj.eu/contact